Shipping and Refund Policy
Last updated: [29/08/2026]
Shipping Policy
We only dispatch orders once payment has been fully confirmed.
Carrier: All orders are shipped via national postal mail services — in Spain, through Correos.es. For international orders, we use the equivalent national postal operator for the destination country where possible.
Shipping restrictions: We currently do not ship to:
- Islands (including the Balearic Islands, Canary Islands, and other island territories)
- Russia
If you place an order for delivery to a restricted destination, we will contact you to cancel and refund the order.
Processing time: Our products are made to order (3D-printed), so please allow 5-7 business days for production before your order is dispatched. If we are unable to dispatch your order within 5-7 business days, we will notify you by email.
Shipping costs: Shipping and handling fees are calculated at checkout based on the weight of your order and the delivery address.
Delivery time: Estimated delivery times depend on the destination and the postal service used, and are shown at checkout. These are estimates only; we are not responsible for delays caused by the carrier, customs, or circumstances beyond our control.
Tracking: Once your order is dispatched, you will receive a confirmation email with tracking information where available.
Not available:
- Delivery to parcel lockers/packing stations
- Pick-up at our workshop
- Cash on delivery
Damaged parcels: Please inspect your package upon arrival. If it shows visible signs of damage, we recommend refusing delivery or noting the damage with the carrier before accepting it, and contacting us immediately at [your contact email] with photos.
Orders outside the EU: For deliveries outside the European Union, the recipient may be responsible for import duties, customs fees, or taxes charged by the destination country. These charges are not included in our prices and are outside our control.
Refund and Return Policy
1. Right of Withdrawal — Physical Products
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days, without giving any reason, starting from the day you (or a third party you designate, other than the carrier) receive the physical goods.
To exercise this right, contact us at [your contact email] before the 14-day period expires, stating clearly that you wish to withdraw from your purchase.
Conditions for returns:
- The product must be returned unused, in its original condition and packaging
- You are responsible for the cost of return shipping, unless the item arrived defective or was sent in error
- Items must be shipped back within 14 days of notifying us of your withdrawal
- If a product is returned used, damaged, or incomplete (beyond what is necessary to check its nature and function), we may deduct a corresponding amount from your refund
Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within [X] business days. Original shipping costs and any payment processing fees are non-refundable, except where the return is due to a defect or an error on our part.
Made-to-order and custom items: Because our steering wheels and accessories are made to order or personalized, the right of withdrawal may not apply once production has started, in accordance with applicable EU consumer law on custom-made goods. We will indicate at the time of purchase if this applies to a specific product.
2. Defective or Damaged Items
If your order arrives defective, damaged, or different from what you ordered, contact us within 14 days of receipt at [your contact email] with your order number and photos of the issue. We will arrange a free repair, replacement, or full refund, including return shipping costs, at our discretion.
All physical products are covered by the 2-year legal warranty required under EU consumer protection law, which covers manufacturing defects arising under normal use. This warranty does not cover damage from misuse, improper assembly, unauthorized modification, or normal wear and tear.
3. How to Request a Return or Refund
- Email us at [your contact email] with your order number and the reason for your return
- We will confirm your return and provide return instructions and, if applicable, a return address
- Ship the item back within the timeframe indicated
- Once received and inspected, we will process your refund or replacement
4. Non-Refundable Situations
We reserve the right to decline a refund if:
- The item shows signs of use, damage, or modification not caused by us
- The return request is made after the applicable deadline
- The product is a made-to-order or custom item for which the right of withdrawal does not apply, and no defect is found
Contact
For any questions about shipping, returns, or refunds, contact us at:
Email: geed.designs@geed-designsgmail-com